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Polices/Returns/Exchanges

Exchanges

If it doesn't quite suit, if you have the wrong size, or if you've simply changed your mind you can exchange or receive a credit note. (Please note that return shipping will be at customers expense). 

For exchanges contact must be made within 7 days of receiving your parcel. To be on the safe side we ask that you send it back to us with tracking so it doesn't get lost along the way, which is of course rare, but it does happen!

Products must be unwashed, unworn and still have all tags attached.

 

Faulty Items

If you open your parcel and you find a fault with your item or it is damaged, please let us know by sending an email with your order number and a description of the fault/damage to info@parallaxclothingcompany.com.au. If the item is deemed to be faulty on our part, we will offer either a refund, exchange or repair - on a case by case basis.

Refunds - Unfortunately due to our products being made to order, we cannot provide refunds for change of mind

 

Wrong Item Received

If we have stuffed up and not sent you the right item - We're super sorry! Just get in touch and we'll get this sorted straight away for you.

 

We pride ourselves on our garment quality and customer service - if you have any queries, feedback or complaints (hopefully not!) please get in touch and we will do our very best to help!